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Returns & Exchanges
At Compass Coffee, we want you to love every brew; if you are not satisfied with your purchase, you may return unopened coffee or defective hardware within 30 days.
1
Initiate Your Request
Contact our support team with your order number and details regarding the item you wish to return or exchange.
2
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring that coffee bags remain sealed to maintain food safety standards.
3
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing